NDAX Login — Quick sign-in & troubleshooting guide for Canadian users

This page provides a clear, Canada-focused walkthrough to sign into your NDAX (National Digital Asset Exchange) account, enable and reset two-factor authentication (2FA), recover access, and troubleshoot common login problems. Follow the steps below to get back into your account safely.

1. How to sign in to NDAX

Open your browser and go to ndax.io. Ensure the URL is correct and uses https.
Click Sign In at the top-right of the homepage.
Enter the email address associated with your NDAX account and your password.
If you have Two-Factor Authentication (2FA) enabled, enter the 6-digit code provided by your authenticator app (e.g., Google Authenticator, Authy) or SMS if you use phone-based codes.
Click Sign In to access your dashboard.

2. Common login problems & quick fixes

Forgot password: Use the Forgot password link on the sign-in page. NDAX will email a secure reset link—check spam/junk folders as well.
2FA not accepting codes: Make sure device time is synced (set to automatic). If using an authenticator app, try re-syncing or using your backup codes.
Account locked: Multiple failed attempts may temporarily lock access. Wait 15–30 minutes or contact NDAX support if the issue persists.
Browser issues: Clear cache/cookies, try a private/incognito window, or use a different browser or device.

3. Two-factor authentication (2FA) — setup & reset

2FA adds an extra layer of security. To enable it, go to Settings → Security in your NDAX account and follow the instructions to link an authenticator app. Keep the recovery/backup codes in a safe place.

If you lose access to your 2FA device, use these steps:

Locate your printed backup codes and use one to sign in.
If you don’t have backup codes, contact NDAX support and be prepared to verify your identity — photos of ID and proof of address may be required under Canadian KYC rules.

4. Account recovery & verification

NDAX follows Canadian regulatory requirements for identity verification. During account recovery you may be asked to provide government-issued ID, a selfie, and proof of address. Have these documents ready to speed up the process.

5. Security tips for Canadian users

Always enable 2FA and use an authenticator app rather than SMS where possible.
Use a strong, unique password and consider a reputable password manager.
Avoid using public Wi‑Fi when accessing your account; use a private network or VPN.
Watch for phishing emails: NDAX will never ask for your full password via email.

6. FAQ

Q: How long does NDAX take to respond to support requests?
A: Response times vary — during high volume, replies may take longer. Provide clear details and any requested documents to speed processing.

Note: Always confirm you are on the official NDAX domain (ndax.io) before entering credentials. If you suspect unauthorized access, change your password immediately and contact support.